FAQ
Frequently Asked Towing Questions
Welcome to our FAQ page, where we’ve laid out the answers to some of the most common questions that we receive from our clients about our towing and roadside assistance services.
If you have any questions or concerns not listed here, we encourage you to reach out to our staff by phone at (304) 813-5999.
1. What's the difference between local and long-distance towing?
Sponaugle towing experts are more than glad to help a customer in need for any requested towing service both local and long distance. We'll assist you, near and far.
2. How will I know if my battery needs to be jumpstarted or completely replaced?
This situation differs from car to car, from battery to battery. There are many variables involved, including the age of the battery and the amount it has been used by the owner. In most cases Sponaugle towing contractors will be able to diagnose the exact problem and prescribe the correct solution. When you call us your towing experts, we can bring you a reliable servicemen who can resolve both problems.
3. Can you tow motorcycles?
Yes, we carry all needed equipment necessary to tow motorcycles without damage. We take pride on our motorcycle recovery services.
4. Can your towing providers unlock my car for me?
We will gladly provide lockout services to all our customers. No matter what make or model of your car, our towing professional will be able to open up your automotive. When you call up our dispatchers, simply describe the issue-whether you've lost your keys or they're locked inside-the make and model of the car, and your location, and we'll have your auto opened up.
5. Will you be available to help me on the road if it's the middle of the night?
Our professionals makes no distinctions in the hours of operation when there's a customer in need. You can rely on our emergency towing service professionals at any hour of the day for any automotive troubles you're facing. Being a 24/7 towing service means that we're always available for our patrons-twenty four hours a day, seven days a week. Whether you're on the road or off we can help you whenever you need a towing expert by your side.
6. My car is all-wheel-drive, does it require a flatbed tow truck?
No. Conventional tow trucks are capable of lifting all wheels off the ground.
7. I’ve heard that it’s better to let my insured car go to the tow yard after an accident, why?
There are several reasons. 1. You do not have to pay the tow bill. 2. The insurance adjuster will inspect your car and other cars involved sooner to avoid storage fees. 3. No ugly wreck at your residence.
8. Does A & A Towing accept AAA?
Sponaugle Towing is a contracted AAA provider. To obtain a tow using your AAA, you must call AAA and they will dispatch a Tow Truck or Rollback to tow your car.
9. What are your hours of operation?
Sponaugle Towing tows vehicles 24 hours a day 7 days a week, open all major holidays.
10. Can I schedule a tow?
Yes, call one of our dispatchers at (304) 813-5999, give them the necessary information and the time you would like to have us tow the car.
11. What should I do if my car ran out of gas?
If your car runs out of gas on the road, you can call our team to request a fuel delivery service. Simply tell us the type of fuel you need and your location, and we’ll come to fill up your tank for you straight away.
12. Can you help if I need a jump start?
Yes! Our mobile technicians are seasoned experts at resolving battery problems in vehicles of all makes and models. Over the years, we’ve successfully jumpstarted hundreds of cars stuck on the road, and we’re confident yours will be no different.
13. Can you help if I locked my keys in my vehicle?
We sure can! Lockout services are one of the many options our roadside technicians can perform for an affordable price. Call us any time of day or night.
14. My car is all-wheel drive AWD or 4X4, do I need a flatbed to tow it?
The safest way to tow four-wheel drive vehicles is with a flatbed trailer so that all wheels are off the ground and protected from transmission damage. Our company proudly owns and operates several flatbed vehicles and can haul your all-wheel drive vehicle for a reasonable price.
15. Someone is parked in my personal spot. Can I have it towed at the owner’s expense?
Yes. Our company provides comprehensive parking enforcement solutions. Contact us to learn more about how we can help you remove unauthorized vehicles from your property.
16. Will you come and boost my dead car battery? Will you bring me a new battery?
We can absolutely boost your dead car battery for you, wherever you may be. Our auto technicians are licensed and capable of replacing your car battery too, but our replacement services depend on product availability. If a new battery is not immediately available, we can tow your car to the location of your choice.
17. How long will it take for a tow truck to arrive?
The precise length of time it will take for our tow truck to arrive depends on your location. However, our company sets itself apart with our efficient and streamlined dispatch process. When you give us a call, our tow technicians are dispatched immediately so that you won’t be waiting for a second longer than necessary.
18. Do you tow scrap or junk cars?
Yes, our highly skilled towing specialists can haul all types and sizes of vehicles, no matter their condition. We’ll transport your scrap car to the disposal location of your choice.
19. How do you make sure the vehicles aren’t damaged during the towing?
Our towing technicians are diligent in ensuring that no damage occurs to our loads at any point during our towing services. To safely attach your vehicle to ours, we employ strict procedures and take all necessary precautions for a flawless transition. Generally, we prefer to utilize flatbed towing so that all your car’s wheels are off the ground and securely fastened with restraints.